Privacy Policy

1. GENERAL INFORMATION

This Privacy Policy describes how PROMISE UDUAK EKANEM PR (PUEPR) ("we", "us", "our") collects, uses, and protects the personal data of users of our website www.puepr.com.

2. LEGAL BASIS

Processing of personal data is conducted in accordance with:

• Serbian Law on Personal Data Protection
• EU General Data Protection Regulation (GDPR) 2016/679

3. DATA WE COLLECT

We collect the following personal data when you contact us through our contact form or directly:

• First name
• Last name
• Email address
• Phone number

4. PURPOSE OF DATA PROCESSING

We use your personal data exclusively for the following purposes:

• Responding to your inquiries and providing services
• Communicating with you regarding our services
• Providing customer support
• Fulfilling legal obligations

Legal basis for processing: Your consent and legitimate interest in providing the services you requested.

5. DATA RETENTION

We retain your personal data:

• As long as is necessary to provide the services you requested
• Or until you withdraw your consent
• Maximum 6 months from last contact, unless law requires longer retention

6. DATA SHARING

We DO NOT sell, rent, or share your personal data with third parties, except in the following cases:

• When necessary to provide the service you requested
• When required by law
• With your explicit consent

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

8. YOUR RIGHTS

In accordance with the law, you have the following rights:

• Right of access - the right to know what data we hold about you
• Right to rectification - the right to correct inaccurate data
• Right to erasure - the right to request deletion of your data
• Right to restriction - the right to restrict processing of your data
• Right to data portability - the right to receive your data in a structured format
• Right to object - the right to object to data processing
• Right to withdraw consent - you may withdraw consent at any time

To exercise your rights, contact us at: support@puepr.com

9. COOKIES

Our website may use cookies to improve user experience. You can set your browser to refuse cookies.

10. LINKS TO OTHER WEBSITES

Our website may contain links to other websites. We are not responsible for the privacy policies of other websites.

11. CHILDREN

Our services are not intended for persons under 18 years of age. We do not knowingly collect data from minors.

12. CHANGES TO PRIVACY POLICY

We reserve the right to update this Privacy Policy. Changes will be posted on this page with a new date.

13. COMPLAINTS

If you are not satisfied with how we process your data, you have the right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia.